Question 1

Why are my pool report numbers off?

Accepted Answer

The pool levels are tested before we make any adjustments to the water.  Several of the ranges are in consistant fluctuation and will start to change over the week. This is why weekly water tests and adjustments are so necessary.

Question 2

When am I billed for weekly service?

Accepted Answer

We bill at the end of the month of service.  We beleive in earning your business each week.  The invoices are emailed over on the 1st of the month and due by the 14th

Question 3

What is yellow algae?

Accepted Answer

Yellow algae is an airborne algae that is brought into the pools by rain, pollen and wind.  It is chlorine resistant so needs to be treated with specific algaecides to kill it.  It likes high pH and warm water so it is very common around the DFW area

Question 4

What is the tea effect?

Accepted Answer

This is something that happens to the pools with a lot of trees nearby.  If a lot of leaves or pollen get into the pool the water will look green, yellow or brown. This is temperary and will go away and does not mean there is algae in the water. The easiest way to tell the difference is algae will attach to the walls so you would see dark patches on the walls of the pool.

Question 5

Why is my pH always high?

Accepted Answer

This is common in North Texas area. The biggest factors is the UV index and how hot the water gets.  CO2 in the water lowers the pH and warmer water causes the gases to leave the pool faster causing higher pH.  After adjusting the levels with acid they will be in normal ranges, but constantly raising so after a week they will be high again.  This is why it is adjusted weekly.

Question 6

How often should my filter be cleaned?

Accepted Answer

Manufacturers recommend that the filters be cleaned every 3 months or when the pressure is up 8 to 10 psi whichever happens first.  How fast and how dirty your filter gets is related to the bather load and enviroment.

Question 7

Why is my skin or eyes itchy or irritated?

Accepted Answer

What is irritating the skin and eyes can be chloramines or also known as combined chlorine.  Chlorine is always trying to sanitize the water so the more organics in the water the more chloramines will form.  The longer we swim the more combined chlorine forms on your body and you will start to feel the effects.

Question 8

How long should I run my pool pump?

Accepted Answer

As a general guideline, it is often recommended to run the pool pump for approximately 8 to 12 hours per day during the summer months. This duration allows for sufficient water turnover and filtration to keep the pool clean and properly circulated.  In the winter with colder water temps 4 hours at night maybe all that is needed.

Question 9

Can I swim in my pool while the chemicals are being added?

Accepted Answer

It is best to wait until the chemicals have circulated and reached the appropriate levels before swimming. Follow the instructions on the chemical packaging or consult with a pool professional for specific guidance on when it is safe to swim.

Question 10

What does your weekly pool service include?

Accepted Answer

Our comprehensive weekly pool service includes water testing and balancing, skimming the surface, brushing the walls, vacuuming the pool when needed, emptying the skimmer and pump baskets, and inspecting the equipment for proper functionality.

Question 11

Do I need to be home during the weekly pool service?

Accepted Answer

You do not need to be home as long as we have access to your pool area. Simply ensure that any gates or doors are unlocked for our technicians to perform the necessary service.

Question 12

Will you notify me of any equipment issues or repairs needed?

Accepted Answer

Absolutely! If our technicians notice any equipment issues or potential repairs during the weekly service, we will promptly inform you and provide recommendations for the necessary repairs or replacements once we have a repair tech look at the problem.

Your Pool Should Be An Escape... Not a Burden!

Frequently asked questions